{ "name": "Chat drafting with intent routing — 1 AI A Day (Day 08)", "nodes": [ { "parameters": { "httpMethod": "POST", "path": "new-chat", "options": {} }, "id": "a4db4611-f2f9-42c3-9e4f-3ed62ff35012", "name": "New chat message", "type": "n8n-nodes-base.webhook", "typeVersion": 2, "position": [ 0, 0 ], "webhookId": "8f559409-e987-4846-8cc5-eb5a8d85466b" }, { "parameters": { "jsCode": "// ---- Paste your voice file here -----------------------------------------\nconst MODEL = 'REPLACE-WITH-MODEL-NAME'; // the Claude model you want to use\n\nconst STYLE_RULES = `\n1. Greeting: \"Hi!\" — never \"Dear customer\".\n2. Length: one to three short lines.\n3. Formality: casual English, mixes in Malay naturally (\"boleh\", \"ya\").\n4. Emoji: at most one, usually 👍 or 🙏, at the end.\n5. Good news: say it first, then the detail.\n6. Bad news: say sorry once, then what happens next. No excuses.\n7. Sign-off: none, or \"any other size you need let me know\".\n8. Always gives a concrete time or number when one exists.\n`;\n\nconst EXAMPLES = `\nPRESALE\nBuyer: boleh muat laptop 15 inch?\nMe: Yes boleh! Fits up to 16 inch. Padded base so the laptop is safe 👍\n\nSTATUS\nBuyer: when will ship?\nMe: Hi! Order in before 3pm ships same day, after 3pm ships tomorrow.\n`;\n// --------------------------------------------------------------------------\n\nconst msg = $input.first().json.body ?? $input.first().json;\nreturn [{ json: {\n model: MODEL,\n conversation_id: msg.conversation_id,\n channel: msg.channel,\n buyer_message: msg.buyer_message,\n style_rules: STYLE_RULES,\n examples: EXAMPLES,\n}}];\n" }, "id": "c90b9263-c238-4d09-b979-6867ef997cec", "name": "Voice file", "type": "n8n-nodes-base.code", "typeVersion": 2, "position": [ 220, 0 ] }, { "parameters": { "method": "POST", "url": "https://api.anthropic.com/v1/messages", "authentication": "genericCredentialType", "genericAuthType": "httpHeaderAuth", "sendHeaders": true, "headerParameters": { "parameters": [ { "name": "anthropic-version", "value": "2023-06-01" } ] }, "sendBody": true, "specifyBody": "json", "jsonBody": "={{ JSON.stringify({ model: $(\"Voice file\").first().json.model, max_tokens: 400, messages: [{ role: \"user\", content: \"Classify this customer message into exactly one label: PRESALE, ORDER_STATUS, COMPLAINT, SPAM, UNSURE.\\n\\nPRESALE: a question from someone considering buying. ORDER_STATUS: a question about an existing order with no problem stated. COMPLAINT: anything suggesting dissatisfaction, damage, a wrong or missing item, lateness, or a request to return or refund. SPAM: promotion or bots. UNSURE: anything else, or when not confident.\\n\\nRules in priority order: 1) Any hint of a problem - including rosak, pecah, salah, tak sampai, lambat, tipu, refund, pulangkan, broken, wrong, missing, late - is COMPLAINT even if it also asks something else. 2) If not confident, UNSURE. 3) Bare greetings are UNSURE.\\n\\nReply with the label only.\\n\\nMESSAGE:\\n\" + $(\"Voice file\").first().json.buyer_message }] }) }}", "options": {} }, "id": "2629657f-bc25-4303-9d30-e07e86d856dc", "name": "Classify intent", "type": "n8n-nodes-base.httpRequest", "typeVersion": 4.2, "position": [ 440, 0 ], "onError": "continueErrorOutput" }, { "parameters": { "jsCode": "// Complaint beats everything. Anything unrecognised goes to a human.\nconst LABELS = ['PRESALE', 'ORDER_STATUS', 'COMPLAINT', 'SPAM', 'UNSURE'];\nconst raw = String($json.content?.[0]?.text ?? '').toUpperCase();\nconst label = LABELS.find(l => raw.includes(l)) ?? 'UNSURE';\nconst route = raw.includes('COMPLAINT') ? 'human'\n : label === 'SPAM' ? 'drop'\n : (label === 'PRESALE' || label === 'ORDER_STATUS') ? 'draft'\n : 'human';\nconst v = $('Voice file').first().json;\nreturn [{ json: { label, route, buyer_message: v.buyer_message,\n conversation_id: v.conversation_id, channel: v.channel } }];\n" }, "id": "a3aca476-8cc3-4988-96d0-73769a24ac82", "name": "Apply routing rules", "type": "n8n-nodes-base.code", "typeVersion": 2, "position": [ 660, 0 ] }, { "parameters": { "mode": "expression", "numberOutputs": 3, "output": "={{ ({ draft: 0, human: 1, drop: 2 })[$json.route] ?? 1 }}" }, "id": "f4ad9b91-a2a2-463b-a14a-f6c58ac85871", "name": "Route", "type": "n8n-nodes-base.switch", "typeVersion": 3, "position": [ 880, 0 ] }, { "parameters": { "method": "POST", "url": "https://api.anthropic.com/v1/messages", "authentication": "genericCredentialType", "genericAuthType": "httpHeaderAuth", "sendHeaders": true, "headerParameters": { "parameters": [ { "name": "anthropic-version", "value": "2023-06-01" } ] }, "sendBody": true, "specifyBody": "json", "jsonBody": "={{ JSON.stringify({ model: $(\"Voice file\").first().json.model, max_tokens: 400, messages: [{ role: \"user\", content: \"You draft customer replies for my marketplace shop, in my voice.\\n\\nMY STYLE RULES:\\n{{ $('Voice file').first().json.style_rules }}\\n\\nEXAMPLES OF MY REPLIES:\\n{{ $('Voice file').first().json.examples }}\\n\\nNEW MESSAGE FROM A BUYER:\\n{{ $('Voice file').first().json.buyer_message }}\\n\\nDraft one reply following my rules. If answering needs a fact you don't have - stock, a dispatch date, a spec - write [CHECK: what's needed] instead of guessing. Never promise a refund, replacement, discount or delivery date. Return the draft only.\" }] }) }}", "options": {} }, "id": "6ef3992a-e702-49d2-b37c-1b3678cb5e37", "name": "Draft reply in your voice", "type": "n8n-nodes-base.httpRequest", "typeVersion": 4.2, "position": [ 1100, -120 ] }, { "parameters": { "method": "POST", "url": "https://REPLACE-WITH-YOUR-MESSAGING-ENDPOINT/send", "sendBody": true, "specifyBody": "keypair", "bodyParameters": { "parameters": [ { "name": "to", "value": "REPLACE-WITH-YOUR-OWN-NUMBER" }, { "name": "text", "value": "=DRAFT ({{ $('Apply routing rules').first().json.label }}) — {{ $('Apply routing rules').first().json.channel }}\nBuyer: {{ $('Apply routing rules').first().json.buyer_message }}\n\nSuggested reply:\n{{ $json.content[0].text }}\n\nNothing has been sent. Check any [CHECK] items, then send it yourself." } ] }, "options": {} }, "id": "0caeface-45ad-4b02-a756-3f2311b7a70a", "name": "Draft → you for approval", "type": "n8n-nodes-base.httpRequest", "typeVersion": 4.2, "position": [ 1320, -120 ] }, { "parameters": { "method": "POST", "url": "https://REPLACE-WITH-YOUR-MESSAGING-ENDPOINT/send", "sendBody": true, "specifyBody": "keypair", "bodyParameters": { "parameters": [ { "name": "to", "value": "REPLACE-WITH-YOUR-OWN-NUMBER" }, { "name": "text", "value": "=NEEDS YOU — {{ $json.label ?? 'CLASSIFIER FAILED' }} — {{ $json.channel ?? '' }}\nBuyer: {{ $json.buyer_message ?? $('Voice file').first().json.buyer_message }}\n\nNo draft. Reply personally." } ] }, "options": {} }, "id": "0e3c212f-5bed-44fc-b676-3aa738ecd0da", "name": "Needs a human → you", "type": "n8n-nodes-base.httpRequest", "typeVersion": 4.2, "position": [ 1100, 120 ] }, { "parameters": {}, "id": "f2600f34-4ca4-43c2-bf17-e2c9428b137d", "name": "Spam — drop", "type": "n8n-nodes-base.noOp", "typeVersion": 1, "position": [ 1100, 320 ] } ], "connections": { "New chat message": { "main": [ [ { "node": "Voice file", "type": "main", "index": 0 } ] ] }, "Voice file": { "main": [ [ { "node": "Classify intent", "type": "main", "index": 0 } ] ] }, "Classify intent": { "main": [ [ { "node": "Apply routing rules", "type": "main", "index": 0 } ], [ { "node": "Needs a human → you", "type": "main", "index": 0 } ] ] }, "Apply routing rules": { "main": [ [ { "node": "Route", "type": "main", "index": 0 } ] ] }, "Route": { "main": [ [ { "node": "Draft reply in your voice", "type": "main", "index": 0 } ], [ { "node": "Needs a human → you", "type": "main", "index": 0 } ], [ { "node": "Spam — drop", "type": "main", "index": 0 } ] ] }, "Draft reply in your voice": { "main": [ [ { "node": "Draft → you for approval", "type": "main", "index": 0 } ] ] } }, "pinData": { "New chat message": [ { "json": { "headers": {}, "params": {}, "query": {}, "body": { "conversation_id": "[CONVERSATION]", "channel": "Shopee", "buyer_message": "boleh muat laptop 15 inch? ada stock navy lagi?" } } } ] }, "settings": { "executionOrder": "v1" }, "active": false, "meta": { "templateCredsSetupCompleted": false }, "tags": [] }